Terms of sale

Last updated 14 November 2026.

1. Who you're buying from

NOWPLAYING.STUDIO LTD, a company registered in England and Wales (number 17280328). Registered office: 66 Paul Street, London, EC2A 4NA. Email: support@nowplaying.studio. In these terms “we” and “us” means NOWPLAYING.STUDIO LTD.

2. What you're buying

A pre-order for one Rudiment Ninja sensor from the first production batch of 100 units. In the box: The Rudiment Ninja with its battery built in, a spare gel pad, a USB-C cable and a quick-start card. The companion app is separate and isn't part of this sale.

Any performance figures still on this site are design targets until we've measured finished units. If anything you'd reasonably care about changes before we ship, we'll email you first and you can cancel for a full refund.

3. Price and delivery cost

£49 including VAT. Delivery to a United Kingdom address by Royal Mail Tracked 48 is included. There are no other charges. We only ship to the United Kingdom for this batch.

4. Payment

We take the full price when you order. Payment is handled by Stripe, and we never see your card number. Stripe emails you a receipt straight away. The contract between us starts when that receipt is sent.

5. When it ships

We expect to ship in summer 2027. Orders go out in the order they were placed, and we'll email you tracking when yours leaves.

The latest date we'll dispatch your order is 31 August 2027. If we haven't dispatched it by then, we'll cancel the order and refund you in full. You don't need to ask. If we can see the date is going to slip, we'll tell you as soon as we know.

6. Cancelling before it ships

You can cancel at any time before your order is dispatched, for any reason, and get a full refund. Reply to your receipt or email support@nowplaying.studio with your name and order reference.

7. Cancelling after it arrives (14 days)

You also have the legal right to cancel within 14 days of the day you receive your Rudiment Ninja, without giving a reason. To do this, tell us clearly by email. You can use the model form below, but you don't have to.

Send the Rudiment Ninja back within 14 days of telling us. We'll email you the return address. You pay the cost of posting it back. Use a tracked service, as it's your responsibility until it reaches us.

We'll refund the price, including the original delivery cost. If the item has been handled more than you'd need to try it out, as you could in a shop, we may reduce the refund to reflect any loss in value.

8. Refunds

Refunds go back to the card or wallet you paid with, through Stripe. We don't charge a fee. We'll make the refund within 14 days of:

• you cancelling, if your order hasn't been dispatched;
• the latest dispatch date passing, if we haven't shipped;
• receiving the item back, or you showing us proof you've posted it, whichever is sooner, if you cancel after delivery.

Your bank may take a few more days to show it.

9. If it's faulty

If your Rudiment Ninja develops a fault within 12 months of delivery, tell us and we'll repair it, replace it, or refund you. We pay the postage for faulty units.

This is on top of your legal rights, not instead of them. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they aren't, you can reject them for a full refund within 30 days of delivery. After that you can ask for a repair or replacement, and if that doesn't fix it, a refund or price reduction. Citizens Advice can explain your rights.

10. Contact and complaints

Email support@nowplaying.studio or use the contact form. We usually reply within a couple of working days. See the privacy policy for how we handle your details.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Model cancellation form

Only fill this in and send it if you want to cancel after delivery.